The backup was an emergency. When I called, the rep. was kind and supportive. James arrived on-time, sized up the situation, and called to authorize an additional resource to help dig out the line. The removal was fast, clean, and efficient. So far, the problem has been resolved. This group definitely knows what they are doing, and they know how to work with people who just experienced a messy backup. One word: RECOMMENDED
Classic case of PVC kitchen drain pipe filled with grease over 14 years, where baking soda + vinegar would not dissolve and boiling water risks melting plastic pipes. Well advertised competitor who did not even have plunger took 20 minutes to write up 3 draining-only options respectively 72%, 229% and 489% more than USDS and then another additional option 693% more to replace 14ft of piping. As they were real anxious to get homeowners to decide right away, I contacted United Sewer to whom I left message in the first place but maybe it was a wrong number (I did not use the 888 emergency number).
The intervention was brief and made my sink draining look like a tornado, and advised on how to mitigate the issue in the future with a product that eats up the grease. They came an hour later than expected because of an emergency, but very proactive. If I had a complaint about United Sewer it would be missing a six star option in the reviews !
Absolutely excellent and highly recommended. This was the first time I used the services of USD, and it was all good. I am very pleased. My initial phone call was returned within minutes, and Jeff was great to deal with. On the day of the appointment, James and Rich cleared a difficult drain clog that no one else could get to. They worked as a team, were completely professional and friendly, punctual and communicative and left my kitchen/bathroom areas clean. Thank you very, very much! You have my respect and loyalty.
Joe was timely, efficient, friendly and gave me a fair price. Job was done right and he cleaned up after.
They were on-time, prepared and best of all, Honest.